1. Handling customer queries from different sources such as chats, calls, emails
2. Ensuring a disciplined follow-up mechanism to acquire customers
3. Devising new plans to attract new customers or old customers to make a transaction
4. Managing a team of representatives offering customer support
5. Overseeing the customer service process
6. Resolving customer complaints brought to your attention
7. Creating policies and procedures
8. Conducting quality assurance surveys with customers and providing feedback to the staff
9. Maintaining a pleasant working environment for your team
Who can apply:
1. Any bachelor's degree
2. Excellent interpersonal, written and oral communication skills
3. Computer skills
4. Knowledge of mediation and conflict resolution techniques is preferable
5. Freshers can apply
6. We are looking for candidates who are located in Bangalore
Note:
1. Location: Indian Shoppre, #218/190, Outer Ring Road, Agara, Sector 1, H.S.R. Layout, Bengaluru - 560102, Karnataka, India
2. Working hours: 2 Shifts (8 AM - 5 PM and 2 PM to 11 PM), rotational week-offs
ShoppRe is an international shipping and consolidation company based out of Bangalore. It is a shipping and consolidation company with the idea of always being able to help the global community, their need to shop authentic products from thousands of Indian online stores and to help them ship it all to anywhere across the globe at an affordable price.