Customer Support Executive Job

Key responsibilities:

1. Establish clear client retention goals
2. Process milestones for the team to work towards
3. Solve Customer Queries on Chat, Call & Zoom
4. Onboard Customers on the Dashboard
5. Assist customers with setting up and navigating through AiSensy
6. Promote the value of the product
7. Upsell services and products with the brand image
8. Promote value through customer experience
9. Assist in creating training courses and educational materials
10. Review customer complaints and concerns and seek to improve the customer experience

Requirements and skills:

1. Proven work experience as a Customer Success Manager or similar role
2. Experience working with brand image and promoting value through customer experience
3. Exceptional ability to communicate and foster positive business relationships
4. Technical skills required, as they relate to the use of the product or service
5. Accountability and personal organization are essential
6. Experience in managing a diverse group and training each according to company standards

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