Customer Support Executive Job

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Customer Support Executive

Chandigarh, Dehradun, Gurgaon, Haldwani Talli

Start date
Starts Immediately
CTC (ANNUAL)
₹ 3,00,000 - 6,00,000 ₹ 3,00,000 - 6,00,000 /year
Experience
1 year
1 year experience
Apply By
23 Dec' 23
Posted 3 weeks ago
Job

About the job

Key responsibilities:

1. Establish clear client retention goals
2. Process milestones for the team to work towards
3. Solve Customer Queries on Chat, Call & Zoom
4. Onboard Customers on the Dashboard
5. Assist customers with setting up and navigating through AiSensy
6. Promote the value of the product
7. Upsell services and products with the brand image
8. Promote value through customer experience
9. Assist in creating training courses and educational materials
10. Review customer complaints and concerns and seek to improve the customer experience

Requirements and skills:

1. Proven work experience as a Customer Success Manager or similar role
2. Experience working with brand image and promoting value through customer experience
3. Exceptional ability to communicate and foster positive business relationships
4. Technical skills required, as they relate to the use of the product or service
5. Accountability and personal organization are essential
6. Experience in managing a diverse group and training each according to company standards

Skill(s) required

APIs Client Relationship CRM English Proficiency (Spoken) English Proficiency (Written)
Earn certifications in these skills

Who can apply

1. Candidates with minimum 1 years of experience.

Salary

Annual CTC: ₹ 3,00,000 - 6,00,000 /year

Perks

Informal dress code

Number of openings

20

About AiSensy

We, at AiSensy, are building an end-to-end WhatsApp-based marketing and engagement platform for enterprises & growing SMBs. Businesses can broadcast messages, automate notifications and solve for support using AiSensy.

AiSensy is building for the next wave of WhatsApp engagement between businesses and users. We aim to solve WhatsApp engagement for millions of businesses with their users and are quite onto it! We're looking for energetic and growth-oriented individuals who believe in the mission and would love to join the force.
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Hiring since August 2022
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