Customer Support Executive Fresher Job

Key responsibilities:

1. Responding to customer inquiries through phone, email, or chat in a professional and timely manner
2. Providing accurate information about our products and services to customers
3. Resolving customer complaints and issues efficiently and effectively
4. Escalating customer issues to the appropriate department or manager when necessary
5. Maintaining customer records and updating customer information as needed
6. Maintaining a high level of knowledge about our products, services, and policies
7. Providing product and service recommendations to customers based on their needs and preferences
8. Collaborating with other departments to ensure that customer issues are resolved in a timely manner
9. Generating reports on customer service metrics and making recommendations for improvements
10. Ensuring that customer feedback is communicated to the relevant teams

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