We are looking for a customer support executive for our team. You are expected to have a thorough knowledge of the products and services offered by the company. You also will be accountable to troubleshoot any problems and issues occurring to the customers regarding the products in a timely fashion. Our philosophy is to find the best people and give them the freedom to learn, innovate and outperform. In that spirit, we are structured to ensure that each individual contributes substantially to our strategy and goals, and there is extensive feedback on performance.
Key responsibilities:
1. Handle customer service through calls, chats, and emails
2. Identify and assess customers' needs to achieve satisfaction
3. Build sustainable relationships and trust with customer accounts through open and interactive communication
4. Provide accurate, valid, and complete information by using the right methods/tools
5. Maintain coordination with the backend team
6. Address social media queries
7. Handle customer complaints, and provide appropriate solutions and alternatives within the time limits
8. Follow up to ensure resolution, keep records of customer interactions, process customer accounts, and file documents
9. Follow communication procedures, guidelines, and policies
Skills & Requirements:
1. Only customer support knowledge
2. Outstanding experience in working with customers via telephone, email, and chats
3. Excellent verbal and written communication skills
4. Proficient in MS Office
5. Quick decision-making skills
6. Excellent time management and organizational skills
7. Outstanding negotiation and conflict-resolving skills
8. Ability to work under pressure and prioritize tasks
9. Ability to work in a team with a positive attitude
Tech Burner is one of the leading independent digital media companies delivering tech content to several million people every month. We aim at creating high-quality positive technology videos for the Indian audience on YouTube, Instagram, and Facebook. At Tech Burner, we focus on creating a small positive impact in the lives of people watching our simple, fun, and engaging videos. No, not just by creating simple daily news videos but by letting our creativity go wild and by trying and learning new things and messing up and learning again from them. We take the audience on a journey and connect them with our content. We have worked with a lot of major brands, including but not limited to Samsung, Asus, Realme, Groww, Syska, and Anchor Free. But, it's all because of the trust we have built with our team and the people who interact with us.
