Customer Support Executive Job

Company Overview

Appitsimple Infotek Pvt Ltd is a pioneer product-based IT company revolutionizing business processes with innovative platforms SoftwareSuggest and CallHippo. SoftwareSuggest is an online platform for discovering top business software and service partners, while CallHippo offers VoIP services globally.

Job Overview

Customer Support Executive at Appitsimple Infotek Pvt. Ltd. in Ahmedabad. Full-Time position with Junior level experience (1 to 3 years). Salary range competitive based on experience. Join a team of 51-200 employees at a pioneer product-based IT company specializing in SoftwareSuggest and CallHippo platforms.

Qualifications and Skills

Excellent communication skills
Problem-solving abilities
Empathy towards customers
Patience in dealing with difficult situations
Ability to multitask
Knowledge of product/service offerings
Attention to detail
Ability to work under pressure

Roles and Responsibilities

Provide exceptional customer support via multiple channels (phone, email, chat) for SoftwareSuggest and CallHippo users
Resolve customer inquiries, issues, and escalations with professionalism and efficiency
Assist customers in navigating the platforms, troubleshooting technical problems, and providing product/service information
Document customer interactions and feedback to improve services and products
Collaborate with the product and development teams to enhance user experience and address customer needs

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.