Customer Support Executive Job

Company Overview
AppitSimple Infotek Pvt. Ltd. is a pioneer product-based IT company, known for its innovative platforms - SoftwareSuggest and CallHippo. SoftwareSuggest is an online platform aiding businesses to discover top software and service partners through genuine customer reviews, in-depth software analysis, free consultations, and demos. CallHippo provides on-demand VoIP services, enabling easy setup of call centers across 50+ countries. With 51-200 employees, the company's headquarters are in Ahmedabad, Gujarat.

Job Overview
AppitSimple Infotek Pvt. Ltd is seeking a dedicated and enthusiastic Customer Support Executive to join our team in Ahmedabad. This is a full-time, junior-level position requiring 1 to 3 years of relevant work experience. The chosen candidate will be responsible for providing excellent customer support, addressing inquiries, resolving issues, and contributing to customer satisfaction.

Qualifications and Skills
Empathy towards customers (Mandatory skill)
Attention to detail (Mandatory skill)
Blended process experience (Mandatory skill)
Excellent communication skills to handle customer inquiries efficiently
Problem-solving abilities to resolve customer issues promptly and effectively
Patience and composure to manage difficult or emotional customer situations
Ability to work effectively as a team member and individually
Adaptability to varying customer needs and business requirements

Roles and Responsibilities
Responding promptly to customer inquiries through various channels
Providing accurate, valid, and complete information by using the right methods/tools
Handling customer complaints, providing appropriate solutions and alternatives within time limits
Following up to ensure resolution and maintaining customer satisfaction
Keeping records of customer interactions, processing customer accounts, and filing documents
Identifying and assessing customers needs to achieve satisfaction
Building sustainable relationships and trust with customer accounts through open and interactive communication
Contributing to team effort by accomplishing related results as needed

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