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Customer Support Executive Fresher Job

Actively hiring

Customer Support Executive

DailyRounds/Marrow

Bangalore

Start date

Starts Immediately

CTC (ANNUAL)

₹ 3,00,000 - 3,50,000 ₹ 3,00,000 - 3,50,000 /year

Experience

0 year(s)

0 year(s) experience

Apply By

27 Mar' 25

Posted 3 weeks ago

Fresher Job

132 applicants

About the job

Key responsibilities:

1. Take ownership of user challenges solving their issues with empathy and precision ensuring a seamless learning experience
2. Identify trends in user challenges and collaborate with the product team to drive enhancements that eliminate friction
3. Track report and proactively address recurring pain points with data-backed insights
4. Work closely with cross-functional teams to escalate technical issues and ensure swift resolutions
5. Keep users informed with clear concise and friendly communication becoming their trusted guide
6. Master the Marrow platform and its evolving features offering users up-to-date and accurate support
7. Share feedback that helps shape the roadmap and enhances the user experience

Earn certifications in these skills

Learn Business Communication

Skill(s) required

CRM Effective Communication

Earn certifications in these skills

Learn Business Communication

Other requirements

1. A recent graduate who thrives on problem-solving and has a passion for user experience

2. Exceptional communication skills—both written and verbal. You don’t just answer questions; you tell a story that makes sense

3. A curious learner with strong analytical skills, eager to dive into the product ecosystem and make it better

4. Someone who’s energized by the idea of helping others and making a difference, one query at a time

Salary

Annual CTC: ₹ 3,00,000 - 3,50,000 /year

Perks

Informal dress code Free snacks & beverages Health Insurance

Number of openings

About DailyRounds/Marrow

Website

DailyRounds is a healthcare startup dedicated to organizing the 'Knowledge of Practice of Medicine' and cultivating a community of doctors and healthcare professionals. We possess the largest intellectual property (IP) in clinical medicine in India, which we leverage along with our network and best efforts to enhance doctors' diagnostic and treatment capabilities. Based in Bangalore, our diverse team comprises 300 people. We prioritize product development and believe in scaling and profitability. Our approach emphasizes practical business sense, scalability, and positive impact, in that order.

In April 2019, M3 India, the Indian subsidiary of the Japanese Healthtech company M3 (one of the largest healthcare networks globally, listed on the Tokyo Stock Exchange), acquired a majority stake in DailyRounds. This partnership aims to venture into case-based problem-solving, community platforms, and medical test preparation businesses in India.

Activity on Internshala

Hiring since August 2022

1 opportunity posted

28 candidates hired