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Customer Support Executive Job

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Customer Support Executive

Definedge

Bavdhan

Start date

Starts Immediately

CTC (ANNUAL)

₹ 2,00,000 - 2,40,000 ₹ 2,00,000 - 2,40,000 /year

Experience

1-2 years

1-2 years experience

Apply By

9 Nov' 24

Posted 3 weeks ago

Job

1 applicants

About the job

Roles and Responsibilities -
1. Inform clients by explaining product and their features and subscription information.
2. Ensure that all clients have the best possible experience of our product.
3. Respond and resolve online queries received via e-mail and social media.
4. Be a pro-active member of the Product support team and support all calls.
5. Handle and resolve complaints relating to product support in a professional and effective manner.
6. Conduct training sessions for end users on various modules and features of the Definedge products.
7. Provide excellent Client support in a proactive, timely and efficient manner.
8. Co-ordinate with Technical team in case of any technical or connectivity issues.
9. Create documentation/quick help for new feature releases.

Skill(s) required

Effective Communication English Proficiency (Spoken)

Earn certifications in these skills

Learn Business Communication

Who can apply

1. Candidates with minimum 1 years of experience.

Salary

Annual CTC: ₹ 2,00,000 - 2,40,000 /year

Perks

Informal dress code Health Insurance

Number of openings

About Definedge

We are Definedge, a young company offering integrated financial services and committed to taking the benefits of trading, wealth management and financial planning not only to our clients but to society at large.

Our flagship product "TradePoint" is one of the most trusted software for Technical Analysis and Noiseless Charting as it plots precise one-dimensional charts and comes with a host of advanced and creative features designed to help you take right decisions. Over the years, we have developed innovative yet simple tools to bring objectivity to trading and simplified pattern identifications for price analysis. Our platform and training on charting categories are unique and truly one of its kind! That's not all; our strategies are customized using different types of charting methods and market trading techniques and designed to give our clients maximum benefit by improving productivity and investment performance.

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Hiring since October 2024

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