1. Respond to user inquiries via email, phone, or chat in a timely and professional manner
2. Troubleshooting technical issues and escalating them to the appropriate department when necessary
3. Investigating user issues and working with other teams to resolve them quickly and efficiently
4. Providing users with information about promotions, bonuses, and new games
5. Ensuring that users have a positive experience while playing on our platform
6. Collaborating with other departments to ensure customer satisfaction
7. Maintaining accurate records of customer interactions and transactions
8. Staying up-to-date with product and service knowledge to effectively provide support to customers
9. Meeting or exceeding customer support metrics, such as response time, first contact resolution, and customer satisfaction ratings
Key Skills and Experience Required:
1. Excellent verbal and written communication skills in English
2. Knowledge of Tamil, Telugu, or Malayalam is an added advantage
3. Proven customer support experience or experience as a client service representative of at least 1 year is a must
4. Ability to work under pressure and multitask
5. Good problem-solving skills and attention to detail
6. Familiarity with CRM systems and practices
7. Ability to work in a team environment
8. Knowledge of gaming industry trends and developments is a plus
Founded in 2022, JPFT is at the forefront of the gaming industry, ushering in a new era of immersive experiences and limitless possibilities. We take pride in our diverse culture that fosters innovation, creativity, and a passion for gaming. Our flagship game, RummyXL, has taken the market by storm. With features like 0% commission, instant withdrawal, and multilingual customer support, we have redefined what it means to enjoy online gaming. We believe in providing a fair and transparent platform where players can showcase their skills and be rewarded for their expertise. But we don't stop there.
At JPFT, we are constantly pushing boundaries and exploring new horizons. Our team of talented developers and designers is hard at work, creating a multi gaming platform that will offer a wide array of exciting and innovative games. We are committed to bringing you the next big thing in the gaming industry, and we can't wait to share our upcoming projects with you.
