As a customer support executive at MBGcard.in, you will play a crucial role in ensuring customer satisfaction and resolving issues in a timely manner. Your effective communication skills will be put to the test as you interact with customers through various channels, including phone, email, and chat. Your negotiation skills will come in handy as you work to find solutions that meet both the customer's needs and the company's policies. Your problem-solving abilities will be essential in troubleshooting technical issues and addressing customer concerns.
Key Responsibilities:
1. Respond to customer inquiries and provide assistance with account-related issues
2. Resolve customer complaints and escalations in a professional and efficient manner
3. Collaborate with other departments to address customer needs and improve processes
4. Document customer interactions and follow up on any unresolved issues
5. Identify opportunities to improve customer experience and provide feedback to management
6. Stay up-to-date on company products, services, and policies to provide accurate information to customers
7. Meet or exceed customer satisfaction targets and KPIs set by the company
Company Profile: www.mbgcard.in
In the News:
1. Times of India:https://bit.ly/3i7kRD6
2. Dainik Bhaskar: https://bit.ly/3H0891l
3. Your Story: https://bit.ly/3wcmh2c
4. Startup Story: https://bit.ly/3q6pVtK
Watch our founder's interview on ABP Live: https://youtu.be/TO1pyeLJCKo?si=dnjdJN4guwUJVEM7
If you are a proactive problem-solver with a passion for delivering exceptional customer service, we want you on our team at MBGcard.in. Apply now to join a dynamic and customer-centric company where your skills will be valued and developed.
1. Candidates with minimum 1 years of experience.
Annual CTC: ₹ 2,00,000 - 2,10,000 /year
We are on a mission to transform Bharat into a digital India. We help businesses and professionals go online and enhance their brand presence by replacing their traditional visiting card with our MBG Card.
