Customer Support Executive Job

You will play a key role in connecting with clients and prospects, gaining valuable communication and customer service experience in a dynamic tech environment. Your role will involve making calls, addressing inquiries, and contributing to building strong client relationships.

Key Responsibilities:

1. Make outbound calls to potential customers to generate leads and promote products/services.
2. Provide detailed information about the company's offerings to prospective clients.
3. Building the sales funnel, generating leads via cold calling, emailing, and other lead generation activities.
4. Handling incoming queries and building good client relationships.
5. Ensuring all leads are well qualified by identifying the correct decision makers and understanding their requirements.
6. Handing over qualified leads to the sales teams with the objective of closing the sale.
7. Maintaining and updating the lead generation database.
8. Capable of conducting 40-50 calls a day. Achieving weekly/monthly targets as set out by the business.
9. Address customer queries and provide solutions promptly.
10. Collaborate with the sales and marketing teams to align on goals and strategies.

Ideal Profile
1. Minimum qualification: Graduate/undergraduate
2. You have at least 1 year of experience within a sales/relationship manager or tele sales role, ideally within the brokerage/treasury/securities exchange, corporate banking, and insurance industry.
3. Skilled with strong networking & relationship building
4. Strong communication and interpersonal skills
5. Proficiency in using CRM tools and basic computer skills.
6. Ability to handle objections and remain calm under pressure.
7. Holds highly goal-driven and works well in fast-paced environments
8. Needs to be a strong team player who can manage multiple stakeholders

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