As a customer support executive at Recrudo Labs, you will be at the forefront of our customer interactions, using your knowledge of marketing strategies and effective communication skills to ensure a seamless experience for our clients. This role offers an exciting opportunity to work in a fast-paced and dynamic environment, where you will play a crucial role in shaping our customer relationships.
Key Responsibilities:
1. Provide exceptional customer service through various channels such as email, phone, and chat, addressing inquiries and resolving issues promptly and effectively.
2. Develop and maintain a deep understanding of Recrudo Labs products and services in order to provide accurate information and guidance to customers.
3. Collaborate with the marketing team to identify customer needs and preferences, providing valuable insights to inform marketing strategies and initiatives.
4. Assist in the creation and implementation of customer retention programs, ensuring high levels of customer satisfaction and loyalty.
5. Monitor customer feedback and engagement metrics, identifying trends and opportunities for improvement in our customer support processes.
6. Conduct regular training sessions for team members on product knowledge and customer service best practices.
7. Act as a liaison between customers and internal teams, including sales, product development, and technical support, to ensure a seamless customer experience.
If you are a motivated and proactive individual with a passion for customer service and marketing, we invite you to join our team at Recrudo Labs and make a positive impact on our customers' journey. Apply now and be part of our exciting growth story!
2. Those who are from or open to relocate to Pune and neighboring cities
Salary
Duration:
Salary during probation:
After probation:
Annual CTC: ₹ 3,00,000 - 4,50,000 /year
Perks
5 days a week Cab/Transportation facility
Number of openings
10
About Recrudo Labs
Welcome to Recrudo Labs!
Our Expertise: Whether it's information technology, finance, healthcare, engineering, marketing, or beyond, we have a proven track record of successfully placing candidates in diverse roles. From entry-level positions to executive leadership, we cater to the full spectrum of staffing needs.
Connecting talent globally: With a network that spans across continents, we leverage our global reach to find the best talent irrespective of geographical boundaries. Our extensive database, coupled with innovative recruitment strategies, ensures that we deliver tailored solutions to our clients, no matter where they are located.
Building lasting partnerships: At Recrudo, we believe in fostering long-term relationships built on trust, transparency, and mutual success. We partner closely with both our clients and candidates to understand their unique requirements and aspirations, enabling us to make the perfect match every time.
