Customer Support Job

Key responsibilities:

1. Customer Assistance: Provide real-time support to customers via chat, addressing queries related to bookings, cancellations, travel itineraries, and package details
2. Issue Resolution: Resolve customer concerns, such as payment discrepancies, travel disruptions, or policy clarifications, while maintaining professionalism and empathy
3. Product Knowledge: Stay updated on the company's travel offerings, destinations, and promotions to deliver accurate and relevant information
4. Upselling and Cross-Selling: Identify opportunities to recommend upgrades, add-ons, or travel packages that align with customer needs and preferences.
5. Documentation and Feedback: Log chat interactions, maintain customer records, and provide feedback to improve processes or highlight common customer concerns

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