Customer Support Manager Job

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Mumbai

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,00,000 - 2,40,000 ₹ 2,00,000 - 2,40,000 /year
Experience
1-3 years
1-3 years experience
Apply By
1 Jan' 24
Posted 3 weeks ago
Job

About the job

Key responsibilities:

1. Lead and inspire a customer support team to achieve service excellence. Conduct regular training sessions to enhance team skills.

2. Process Optimization: Develop and implement SOPs for streamlined customer support operations. Ensure team adherence to SOPs for consistency.

3. Communication Flow Design: Create and optimize chat and call flows to improve efficiency. Analyze data to enhance communication effectiveness.

4. Monitor and evaluate team and individual performance metrics. Provide constructive feedback and coaching.

5. Oversee the resolution of escalated customer issues. Collaborate with cross-functional teams for complex problem-solving.

6. Data Analysis and Feedback Management: Generate and analyze reports on key performance indicators. Use customer feedback to drive continuous improvement.

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written) Hindi Proficiency (Spoken)
Earn certifications in these skills

Who can apply

1. Candidates with minimum 1 years of experience.

Salary

Annual CTC: ₹ 2,00,000 - 2,40,000 /year

Perks

Informal dress code 5 days a week Free snacks & beverages Health Insurance

Number of openings

1

About Wildship Enterprises Private Limited

Wildship Enterprises Private Limited is an innovative e-commerce company that specializes in home decor, gifting, and jewelry. With a focus on quality, sustainability, and customer satisfaction, we offer an exciting and dynamic work environment for those seeking a fulfilling career.

Our in-house brands are carefully crafted to cater to the varied tastes of our customers, and we are constantly on the lookout for talented individuals who share our passion for quality and innovation.

At Wildship Enterprises, you will have the opportunity to work with a talented and diverse team, learn new skills, and grow both professionally and personally. Join us today and become a part of our dynamic and innovative team!
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Hiring since April 2023
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