Who can apply
1. Candidates with minimum 2 years of experience.
Qualifications:
1. Bachelor’s degree in business administration, marketing, or a related field. Master’s degree is a plus.
2. Proven experience in a customer support management or supervisory role.
3. Strong leadership and management skills with the ability to inspire and motivate a team.
4. Excellent communication and interpersonal skills.
5. Solid understanding of customer service principles and practices.
6. Ability to analyze data and metrics to drive decision-making and performance improvements.
7. Proficiency in CRM systems and customer support software.
8. Problem-solving and conflict-resolution skills.
9. Experience in developing and implementing customer service strategies and initiatives.
Preferred Skills:
1. Certification in customer service management or related field (e.g., Certified Customer Experience Professional).
2. Experience in a fast-paced and dynamic environment, preferably in a technology or SaaS company.
3. Knowledge of help desk software (e.g., Zendesk, Freshdesk) and ticketing systems.
4. Familiarity with Agile methodologies and continuous improvement practices.
5. Ability to manage multiple priorities and deadlines effectively.
6. Experience in managing remote or distributed customer support teams.
Annual CTC: ₹ 5,00,000 - 5,25,000 /year
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