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Customer Support Specialist Job

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Customer Support Specialist

David Varte

Bangalore

Start date

Starts Immediately

CTC (ANNUAL)

₹ 2,50,000 - 5,00,000 ₹ 2,50,000 - 5,00,000 /year

Experience

0-5 years

0-5 years experience

Apply By

6 Nov' 24

Posted 3 weeks ago

Job

20 applicants

About the job

Key responsibilities:

1. Provide support to customers via chat, email, and voice in a timely and professional manner.
2. Collaborate with the tech and product teams to report and resolve recurring customer issues.
3. Identify areas for process improvement and escalate feedback to the relevant teams.
4. Stay up-to-date with company updates, new features, and ongoing promotions to better serve customers.

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written) Hindi Proficiency (Spoken) Hindi Proficiency (Written)

Earn certifications in these skills

Learn Business Communication

Other requirements

1. Experience: 0-5 years in a customer support or service role, preferably in fintech or a related industry.

2. Excellent verbal and written communication skills in English and Hindi (additional regional languages are a plus).

3. Strong analytical skills with a solution-oriented approach.

4. Ability to understand customer needs and provide support with patience and professionalism.

5. Comfortable working in a fast-paced startup environment with evolving processes.

Salary

Annual CTC: ₹ 2,50,000 - 5,00,000 /year

Perks

Informal dress code Free snacks & beverages Health Insurance

Number of openings

About David Varte

Website

I'm the head of operations at Kredit.Pe, a dynamic 'FinTech' startup in Bangalore! We're revolutionizing the financial landscape, and I'm on the lookout for talented individuals to join our mission. If you're a bright and eager fresher, Kredit.Pe could be your launchpad to a fulfilling career. We offer a fast-paced environment, ample growth opportunities, and the chance to be part of something groundbreaking. Are you ready to make a mark in the FinTech world?

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Hiring since October 2024

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