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Customer Support Specialist Job

Customer Support Specialist

Askknatural

Mumbai

Start date

Starts Immediately

CTC (ANNUAL)

₹ 2,00,000 - 3,00,000 ₹ 2,00,000 - 3,00,000 /year

Experience

1-2 years

1-2 years experience

Apply By

30 Aug' 24

Posted 6 days ago

Job

0 applicants

About the job

Key responsibilities:

1. Client Interaction: Serve as the primary point of contact for customers via phone, email, and chat, addressing inquiries, resolving issues, and providing information about products and services.
2. Issue Resolution: Identify, analyze, and resolve customer complaints and technical problems efficiently and effectively.
3. Follow-up: Conduct follow-up calls or emails to ensure customer satisfaction and to gather feedback for service improvement.
4. Documentation: Maintain detailed records of customer interactions and transactions in the CRM system.
5. Data Entry: Accurately input and update information in company databases and records.
6. Office Management: Oversee and manage office supplies, equipment maintenance, and general office organization.
7. Scheduling: Coordinate and schedule appointments, meetings, and travel arrangements as needed.
8. Reporting: Generate and review reports related to customer service performance and administrative functions.

Skill(s) required

Advanced Excel Client Relationship English Proficiency (Spoken) English Proficiency (Written) MS-Excel

Earn certifications in these skills

Learn MS-Excel

Learn Business Communication

Who can apply

1. Candidates with minimum 1 years of experience.

2. Those who are from or open to relocate to Mumbai and neighboring cities

Other requirements

1. Education: High school diploma or equivalent; additional qualifications or certifications in customer service or administration are a plus.

2. Experience: Minimum of 6 Months of experience in a customer service or administrative role.

3. Skills:

a. Excellent verbal and written communication skills.

b. Strong problem-solving abilities and attention to detail.

c. Proficiency in MS Office Suite (Word, Excel, Outlook) and CRM software.

d. Ability to manage time effectively and handle multiple tasks simultaneously.

4. Attributes:

a. Positive attitude and strong work ethic.

b. Ability to work independently and as part of a team.

c. Flexibility and adaptability to changing priorities.

Salary

Annual CTC: ₹ 2,00,000 - 3,00,000 /year

Number of openings

About Askknatural

Website

We are a virtual health and fitness company that provides nutrition consultations. Two people all across the world. It is training at home wherein you can learn about people management in the health and fitness industry.

Activity on Internshala

Hiring since July 2024

1 opportunity posted