You would be responsible for the end-to-end B2B customer experience in each journey of interaction. The candidate should be able to make decisions to enhance the customer experience.
Key responsibilities:
1. Handle inbound customer queries through calls and emails
2. Ensure customer queries and issues are given end solution
3. Supporting order processing and sourcing.
4. Maintain customer satisfaction and be extremely service-oriented
1. Those who are from or open to relocate to Pune and neighboring cities
Must be service-oriented with excellent written and verbal communication
Problem solver and multi-tasker
Adapt to situations
Vital and responsible
Analytical and data-driven
Excellent team player and can work under pressure
Annual CTC: ₹ 3,00,000 - 4,00,000 /year
Annual CTC breakup:
1. Fixed component: 85%
2. Variable component: 15%
iodParts is an e-commerce distributor for the electronics components industry. It is a Pune-based startup with the aim to build an efficient platform for the procurement of electronic components for OEMs and contract manufacturers worldwide.
