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Customer Care Executive Job

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Customer Care Executive

My Pooja Box

Delhi

Start date

Starts Immediately

CTC (ANNUAL)

₹ 2,00,000 - 5,00,000 ₹ 2,00,000 - 5,00,000 /year

Experience

0-4 years

0-4 years experience

Apply By

15 May' 24

Posted 3 weeks ago

Job

11 applicants

About the job

Key responsibilities:

1. Manage a team of representatives offering customer support
2. Oversee the customer service process
3. Resolve customer complaints brought to your attention
4. Create policies and procedures
5. Plan the training and standardization of service delivery
6. Select and hire new staff
7. Monitor the work of individual representatives and the team
8. Conduct quality assurance surveys with customers and provide feedback to the staff
9. Possess excellent product knowledge to enhance customer support
10. Maintain a pleasant working environment for your team

Skill(s) required

MS-Excel

Earn certifications in these skills

Learn MS-Excel

Learn Business Communication

Learn Digital Marketing

Learn Business Analytics

Who can apply

1. Those who are from or open to relocate to Delhi and neighboring cities

Salary

Probation:

Duration: 3 months

Salary during probation: ₹15,000 /month (only for freshers)

After probation:

Annual CTC: ₹ 2,00,000 - 5,00,000 /year

Perks

Informal dress code 5 days a week Cab/Transportation facility

Number of openings

About My Pooja Box

Website

My Pooja Box is a one-stop shop for all your pooja goods. Our aim is to make puja ceremonies an auspicious, spiritual, and enjoyable experience.

Activity on Internshala

Hiring since July 2020

51 opportunities posted

13 candidates hired