Email And Chat Process Vadodara Job

Customer Service Representative provides assistance to customers on services offered over the
internet by performing the following duties.
Essential Responsibilities:
- Handle calls and emails with inquiries related to courses signed up by customers in timely manner.
- Respond to multiple calls or emails; gather and verify required information as appropriate.
- Understand customers reason to contact and attempt to provide solution following the specified
guidelines.
- Empathize and use soft skills when customers are facing trouble with the offered services and focus
on finding the suitable solution.
- Gather all required information while working on customers reason to contact and update tickets
based on the communication or escalate the same to concerned department.
- Obtain all required information and relay the same to other departments as per the protocol.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal
setting.
- Be flexible in an environment by championing and embracing change.

We expect you to:
- Be Flexible in working hours which is a must.
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills with superior typing speed;
- An unerring attention to detail;
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both
mediums.
- A professional demeanor with the ability to take ownership of every chat, call or email and find a
solution for every customer.

- The ability to think on your feet in a fast-paced environment where messages over chat, call and
email come fast and furious;
- Experience working as part of a collaborative team - we work together to make sure customers are
able to use our products and services without any trouble and excellent experience is provided
during every interaction.

Qualification Required:
Any stream 12th Standard pass out / any stream Graduate / Post Graduate with 18 years age along with Excellent Oral & Written Communication skills can apply.

Interested candidates share your cv on sipmonikam07@g mail.com and whatsapp me on 6358815533

Reards,
Monika

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.