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Engagement Manager Job

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Engagement Manager

ClearTax

Delhi

Start date

Starts Immediately

CTC (ANNUAL)

Competitive salary Competitive salary

Experience

3-7 years

3-7 years experience

Apply By

19 Jul' 24

Posted 3 weeks ago

Job

0 applicants

About the job

Key responsibilities:

1. Manage the entire customer lifecycle for LC and VLC clients - onboarding, planning and implementation, deployment, and ongoing usage
2. Connect with senior executives proactively at the customer end to understand challenges faced by them
3. Visit customer basis schedule 2-3 days prior to usage to gauge readiness and support that will be required on first usage
4. Solve problems for customers (via our product) on GST, e-invoicing, integration, Max ITC, and various other products
5. Drive product adoption and ensure exceptional user experience
6. Review with delivery leadership and sales team on Clear's performance, issues and client success (prior to the delivery review meeting with client)
7. Work closely with product teams to enable constant improvement in product features basis inputs from clients
8. Develop and execute client specific quarterly business plans to enable KAM/sales to cross-sell and improve value delivery to clients
9. Develop an understanding of client business and processes and help in optimizing the usage of Clear products more efficiently to drive value

Skill(s) required

Accounting Client Relationship CRM Effective Communication Problem Solving

Earn certifications in these skills

Learn Business Communication

Learn Financial modeling valuation

Learn Personal Finance

Learn Stock Market Trading

Learn Business Analytics

Learn Tally

Who can apply

1. Candidates with minimum 3 years of experience.

Other requirements

1. Should have a CA qualification

2. Experience of 3-4 years working in the GST domain

3. A people-centric approach and ability to thrive in a fast-paced environment

4. Must have excellent communication and presentation skills

5. Must have a deep understanding of customer problems and collaborate with internal stakeholders to keep our customers satisfied at all times

6. Strong problem-solving skills

7. Ability to drive change management by working with client teams

8. Experience in filing through the Cleartax portal

9. Experience in filing through the government portal

10. Deep domain knowledge of compliance processes (GST, TDS) and accounts payable

11. Ability to guide the end-to-end filing process for compliance

12. Strong program management skills

13. Ability to connect with CXO/CXO-1-level stakeholders (e.g., CFO, tax heads)

Salary

Annual CTC: Competitive salary

Number of openings

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

About ClearTax

Website

ClearTax is Asia's fastest-growing fin-tech and India's largest website to file income tax returns. ClearTax aims to simplify the tax filing process to empower millions of Indians and remove the fear of taxes.