Female Team Lead - Non Voice Support Job

Company Overview

Gamut HR Solutions will help you find the right kind of job! Gamut HR Solutions has 2-10 employees and is headquartered in Hyderabad. Visit their website at http://gamuthrsolutions.com/

Job Overview

Mid-Level role with 4 to 6 years of experience in Hyderabad. Full-Time employment at Gamut HR Solutions with 2-10 employees.

Qualifications and Skills

4-6 years of experience in a similar role
Strong leadership and communication skills
Ability to handle escalations and resolve customer issues effectively
Knowledge of non-voice support processes and tools
Good problem-solving skills and attention to detail

Roles and Responsibilities

Manage and lead a team of non-voice support staff
Ensure efficient handling of customer queries through non-voice channels
Monitor team performance and provide coaching and feedback
Collaborate with other teams to improve support processes

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.