We are seeking a dynamic and enthusiastic Associate Student Engagement to join our team at Benchmarx Academy. As a key member of our organization, you will play a crucial role in engaging with our students and providing them with a supportive and enriching learning experience.
Key responsibilities:
1. Responding to customer inquiries via email, chat, and phone in a timely and professional manner
2. Resolving customer complaints and issues effectively and efficiently
3. Providing product information and assistance to customers
4. Collaborating with other team members to ensure customer satisfaction
5. Maintaining accurate records of customer interactions and transactions
6. Assisting in developing our backend based on feedback received from students.
7. Supporting students in accessing resources and services to enhance their academic experience.
8. Communicating regularly with students to address any concerns or challenges they may face.
9. Contributing to the overall success of the academy by actively participating in team meetings and sharing ideas for continuous improvement.
If you are passionate about student success and have a good hold on the English language, we would love to hear from you. Join us at Benchmarx Academy and make a positive impact on the lives of our students! Apply now.
1. Those who are from or open to relocate to Mumbai and neighboring cities
1. Excellent communication and interpersonal skills
2. Strong problem-solving abilities
3. Ability to multitask and prioritize in a fast-paced environment
4. Previous customer service experience is preferred
5. Knowledge of online learning platforms is a plus
Annual CTC: ₹ 2,40,000 - 3,00,000 /year
Benchmarx Academy is an ed-tech platform providing coaching to CA, ACCA, and CFA students for the last decade.
