a. Order Management
1. Oversee the entire order fulfillment process, from order placement to final delivery.
2. Ensure that all customer orders are accurately processed and updated in the system.
3. Monitor order statuses and address any issues or delays proactively.
4. Coordinate with the customer support team to resolve order-related inquiries and escalations.
b. Employee Management
1. Supervise and guide the team responsible for order processing, packaging, and dispatch.
2. Ensure proper training and development of employees to enhance productivity.
3. Assign tasks and responsibilities, ensuring fair workload distribution.
4. Conduct regular performance evaluations and provide feedback.
c. Product Listing and Website Management
1. Add, update, and maintain accurate product listings on the company's website, including descriptions, images, and pricing.
2. Work closely with the marketing team to optimize listings for visibility and sales.
3. Monitor product availability and stock levels to prevent overselling or stockouts.
d. Shipping and Logistics
1. Ensure timely dispatch of orders by coordinating with logistics partners.
2. Track shipments to ensure on-time delivery and resolve any shipping-related issues.
3. Maintain relationships with shipping vendors to negotiate better terms and ensure smooth operations.
e. Quality Control
1. Conduct regular quality checks on packaged products to maintain customer satisfaction.
2. Implement procedures to reduce errors and improve the accuracy of shipments.
f. Reporting and Analytics
1. Prepare regular reports on order processing, shipping timelines, and employee performance.
2. Analyze data to identify bottlenecks and suggest improvements in the order management process.
g. Process Improvement
1. Identify opportunities to streamline operations and implement best practices.
2. Stay updated on industry trends to adopt innovative methods for order and employee management.
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)MS-ExcelMS-Office
Toyloft is India's premier destination for diecast cars, bikes, and a wide variety of premium toys. As the nation's leading toy company, Toyloft is celebrated for its extensive collection of high-quality diecast models, including cars and bikes, crafted for both collectors and young enthusiasts. Alongside its flagship diecast products, Toyloft offers a diverse range of toys that spark imagination and learning, including soft toys, educational toys, track sets, and interactive role-play and pretend-play options. With a commitment to quality, innovation, and customer satisfaction, Toyloft continuously sets industry standards, making it the go-to brand for toys across all age groups in India.