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Advisor Fresher Job

Advisor

PhonePe Private Limited

Bangalore

Start date

Starts Immediately

CTC (ANNUAL)

Competitive salary Competitive salary

Experience

0-2 years

0-2 years experience

Apply By

18 Sep' 24

Posted 3 days ago

Fresher Job

0 applicants

About the job

Key responsibilities:

1. Handle basic PhonePe accounts and transaction-related queries
2. Deal with flexibility between the phone and the data channels
3. Follow specified process guidelines to bring about resolution
4. Build customer trust through interaction
5. Meet hourly and daily productivity goals
6. Leverage internal processes and resources to drive resolution
7. Escalate appropriately taking support from relevant teams to resolve customer issues
8. Recommend process improvements
9. Engage and educate customers so they are able to leverage PhonePe to the fullest

Skill(s) required

Client Relationship Effective Communication English Proficiency (Spoken) Hindi Proficiency (Spoken) Time Management

Earn certifications in these skills

Learn Business Communication

Other requirements

1. Graduate (mandatory)

2. Experience of 0–2 years in a customer-facing role

3. Excellent communication skills (verbal and written)

4. Active listening skills and the ability to deal with objections

5. Strong customer orientation and the ability to adapt and respond to different scenarios

6. Ability to work in a team with flexibility and open to feedback

7. Ability to multitask, prioritize, and manage time effectively

8. Ability to learn quickly

9. Fluency in English and Hindi

10. Multilingual skills (verbal and written) in South Indian languages (preferred)

Salary

Annual CTC: Competitive salary

Number of openings

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

About PhonePe Private Limited

Website

Phonepe is the leader in UPI-based payments in India, with a market share of more than 47%. Our goal is to make payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is on the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change through technology and dogged customer centricity. PhonePe went live in 2016 and, till date, has over 500 million registered users and 38 million merchants. PhonePe has forayed into diverse areas with its offerings in almost all fintech segments, including insurance, lending, mutual funds and stockbroking. In 2024, PhonePe also launched the Indus App Store - its own native Android-based mobile app store built for Indian consumers, providing app discovery and content in 12 Indian languages.