Advisor - VKYC Fresher Job

Bangalore

Start date
Starts Immediately
CTC (ANNUAL)
Competitive salary Competitive salary
Experience
0-1 years
0-1 years experience
Apply By
12 Jul' 24
Posted 1 week ago
Fresher Job

About the job

Key responsibilities:

1. Complete video KYC for the customers
2. Handle cases, including video calling customers
3. Follow the specified process guidelines defined for the process
4. Build customer trust through their interaction
5. Meet hourly and daily productivity goals
6. Leverage internal processes and resources to drive resolution
7. Recommend process improvement

Skill(s) required

Client Interaction Effective Communication English Proficiency (Spoken) Hindi Proficiency (Spoken) Time Management
Earn certifications in these skills

Other requirements

1. Graduate

2. Experience of 0–1 years in a customer-facing role

3. Excellent communication skills (verbal and written)

4. Active listening skills and the ability to deal with objections

5. Strong customer orientation and the ability to adapt to and respond to different scenarios

6. Ability to work in a team and open to feedback

7. Ability to multitask, prioritize, and manage time effectively

8. Fluency in English and Hindi

9. Multilingual skills (spoken and written) in South Indian languages (preferred)

Salary

Annual CTC: Competitive salary

Number of openings

1
Editor’s note
Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

About PhonePe Private Limited

Phonepe is the leader in UPI-based payments in India, with a market share of more than 47%. Our goal is to make payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is on the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change through technology and dogged customer centricity. PhonePe went live in 2016 and, till date, has over 500 million registered users and 38 million merchants. PhonePe has forayed into diverse areas with its offerings in almost all fintech segments, including insurance, lending, mutual funds and stockbroking. In 2024, PhonePe also launched the Indus App Store - its own native Android-based mobile app store built for Indian consumers, providing app discovery and content in 12 Indian languages.
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