Associate Business Analyst Fresher Job

Key responsibilities:

A.Customer support:
1. Respond to customer inquiries and provide functional support via phone, email, or chat.
2. Diagnose and troubleshoot software issues reported by customers and ensure timely resolution.
3. Guide customers through step-by-step solutions and provide accurate information.

B. Issue tracking and documentation:
1. Document customer interactions, issues, and resolutions in the ticketing system.
2. Track and prioritize customer tickets and ensure timely follow-up until resolution.
3. Escalate unresolved issues to the appropriate internal teams or higher-level support as needed.

C. Product knowledge and training:
1. Develop a deep understanding of the company's software products and their functionalities.
2.Stay updated on product updates, new features, and technical documentation.
3. Conduct product training sessions for customers or internal teams as required.

D. Collaboration and communication:
1. Collaborate with cross-functional teams including development, QA, and product management to resolve complex issues.
2. Communicate effectively with customers and internal stakeholders to provide status updates and ensure transparency throughout the support process.

E. Continuous improvement:
1. Identify opportunities for process improvement and contribute to the enhancement of support procedures.
2. Provide feedback to the product development team based on customer interactions and reported issues

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