We are seeking a qualified individual with a background in food science, dietetics, or nutrition (Undergraduate or Master's degree) to create educational content for partner store owners on our platform. This role will focus on developing comprehensive product guides, explaining health benefits, and enabling effective product recommendations. The candidate will also handle product inquiries & complaint resolutions, and provide platform training.
Key Responsibilities:
A. Content Development:
1. Research and create scientifically accurate, easy-to-understand educational materials for supplements.
2. Summarize product features, benefits, and usage in professional, approachable formats.
3. Translate complex scientific data into actionable insights for non-expert audiences.
B. Partner Support:
1. Respond to product-related queries, ensuring clarity and compliance with regulations.
2. Field and address store owner calls or complaints, collaborating with internal teams as needed.
3. Conduct virtual or in-person demonstrations of product features and platform functionality.
C. Education & Advocacy:
1. Organize training sessions for store owners to improve product knowledge.
2. Develop user-friendly materials like FAQs, usage guides, and infographics.
3. Stay updated on trends in nutrition and dietary supplements to inform materials and guidance.
Required Qualifications & Skills:
1. Degree in food science, dietetics, nutrition, or a related field.
2. Strong research skills, with the ability to review and synthesize primary literature.
3. Excellent writing and communication skills, tailored for diverse audiences.
4. Ability to simplify technical concepts without losing scientific accuracy.
5. Experience or ability to handle product complaints and resolve partner concerns.
6. Proficiency in organizing and conducting virtual or in-person training sessions.
Preferred Skills:
1. Experience in customer support or education roles.
2. Familiarity with e-commerce platforms and digital tools.
3. Knowledge of dietary supplements or nutraceuticals.
This is a unique opportunity to bridge science, education, and customer engagement to empower our partner network and ensure product success.
