We are looking for a dynamic and enthusiastic Associate Customer Success to join our team at Village Company! If you have excellent English proficiency, both written and spoken, and a passion for delivering exceptional customer service, then we want to hear from you.
Key Responsibilities:
1. Provide outstanding support to our customers via email, phone, and chat, ensuring all inquiries are resolved promptly and efficiently.
2. Build and maintain strong relationships with customers, acting as their main point of contact for any issues or concerns.
3. Collaborate with internal teams to address customer feedback and implement solutions to improve overall customer satisfaction.
4. Monitor customer accounts, analyze data, and identify opportunities to upsell or cross-sell additional products or services.
5. Conduct training sessions for customers to help them maximize the use of our products and services.
6. Assist in the development of customer success strategies and initiatives to drive retention and loyalty.
7. Stay up-to-date on industry trends and best practices to continuously improve customer success processes.
If you are a proactive problem-solver with a positive attitude and a desire to make a difference in the lives of our customers, then apply now to join our Village Company team!
1. Preferred Skills and Qualifications:
2. More than 2 years of experience in B2C or D2C customer success, relationship management, account management, sales, business development in 0-1 or seed stage startups.
3. Proven track record of successfully upselling, cross-selling and retaining existing customers, growing both the monthly active customer database through referrals and the monthly average order value.
4. Strong analytical skills with the ability to interpret data, draw insights, and make data-driven decisions.
5. Must own a laptop to be able to work from our office at Greater Noida.
Perks & Benefits:
1. CTC of 3-10 lakhs per annum + Variable Performance Incentives + ESOPs
2. Untethered freedom and liberty to own your revenue targets.
3. Exciting opportunities for career growth, mentorship and advancement
4. You’d report directly to the co-founders.
5. Supportive and inclusive work environment
6. Fun team events, outings, and celebrations
Annual CTC: ₹ 3,00,000 - 10,00,000 /year
Building a firm that brings you the best of hand-crafted natural luxuries from Indian villages, consciously-sourced closest to the place of origin and then sustainably packed to cater to the lifestyle choices of India's top 1%. We are post-revenue and currently serve 500+ families across the country.
