Associate Telecaller Fresher Job

What is BrightChamps?
A global live-learning ed-tech platform for kids from 6 to 16 years to learn next-gen life skills such as coding, financial literacy, communication skills, and robotics. BrightCHAMPS is currently valued at $650 million with a $63 million investment, and services 30+ countries (India, Indonesia, US, UAE, Vietnam, and many other countries across SEA and MENA) in 12+ languages across its 4 v.

Key responsibilities:

1. Outbound and inbound calls:
Initiate outbound calls to prospective leads, providing information about BrightChamps EdTech Platform's demo classes
Handle inbound calls from individuals interested in our demo classes, addressing queries, and providing relevant details

2. Lead Engagement:
Build and maintain positive relationships with potential customers through effective communication
Guide leads through the enrollment process, ensuring a seamless experience

3. Demo Class Coordination:
Schedule and coordinate demo classes for interested leads, aligning with their preferences and availability

4. Documentation:
Maintain accurate and detailed records of lead interactions and progress through our CRM system
Document feedback and any special requirements expressed by leads during the onboarding process

5. Collaboration:
Collaborate with the sales and marketing teams to optimize lead conversion and customer satisfaction
Provide insights and feedback from lead interactions to improve our processes

Note:

1. Shift details - 8-9 hours shift + Saturday and Sunday working (6 days)
2. Shift timings - 11:30 PM to 7:30 AM (IST)
3. Experience - Candidates with exceptional communication skills in & English
4. Notice Period - Immediate joiner
4. CTC - 20,000-25,000 per month
5. Location - Work From Office
6. Interview type - 1 audio video virtual interview rounds

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