We are looking for candidates with excellent communication skills in English with Bengali / Gujarati.
For more details contact HR Kavya-9884225545.
Required skills and qualifications:
Strong written and verbal communication skills with neutral Indian Accent.
Ability to communicate calmly and diplomatically with patients & co-workers.
Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool.
Proficient in customer service
Active listening and comprehension skills
Strong customer service skills.
Ability to build positive relationships with patients.
Education qualification: Degree/10 + 3 years Diploma pass / +2 would be the minimum qualification.
Typical duties and responsibilities:
Handling the calls with good communication skills professionally. Can speak fluently in Kannada, Assamese, Gujarati, Marathi, Tamil, Telugu, Bengali & Hindi and English languages as per region.
Language Combination required: English + Guajarati or English + Bengali
Exceptional phone manner
Patient centric and Excellent interpersonal and communication skills
Knowledge of medical terminology is a plus Ability to apply knowledge of CC procedures and carry out tasks accordingly.
Be a self-starter with attention to detail.
Help patients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail
Log in hours (Total hours 9:00:00 hrs. & Production hours 8:00:00 hrs.) to be completed adhering to the break schedules & being punctual.
Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 9 hours login between 6am to 8pm)
100% documentation
Quality & AHT to be maintained as per process requirement
Always be updated with the Process knowledge & daily updates
Should take initiatives & be flexible for the changes.
Mode of work: Work from Office
Location : Electronics City, Bangalore
Employment Type: Permanent.
Process: Multilingual support for a Healthcare project
Working days: 6 with 1 day rotational off.
Salary : Freshers-280000/-
6mnth to 1yr-320000/-
Interested candidates can apply or contact HR Kavya-9884225545
Regards,
HR Manager
Annual CTC: Competitive salary
Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.
