Call Center Representative Fresher Job

Overview of the job:

The Call Center Representative is responsible for contacting, following up with, and retrieving medical records from but not limited to individual physicians, medical groups, and hospitals. Interested candidates can apply for 2023 - 2024 pass outs only

Role Requirements:

1. Willing to work in night shift - Hyderabad location.
2. Should possess excellent communication skills and knowledge of phone handling etiquette.
3. An Individual who is accountable for his/her actions learns from mistakes and is open to learning.
4. Organizational and time-management skills.
5. Should be willing to travel to work on their own.

Key Responsibilities:

1. Handle a high volume of continuous telephone calls and gather needed information. Perform multiple tasks simultaneously.
2. Make written entries of call notes efficiently and according to quality guidelines.
3. The method of call transmission may be outbound or inbound.
4. Should clear internal training certification for taking calls post-training, failing which employee would be separated.
5. To meet all designed performance metrics on a daily/weekly/monthly basis.
6. Work closely with the entire team to pass on regular updates and ideas which makes work simpler.
7. Maintain a high level of customer service skills. Always present a friendly and professional demeanor.
8. Maintain high attendance standards.
9. Protect the security of medical records to ensure that confidentiality is maintained, in observance of the HIPAA Compliance Policy
10. Accurately and promptly communicate to Operations Team Lead, any issues that may impact achieving assigned production goals.
11. Display excellent verbal and written English language skills, particularly strong business writing skills.

Qualifications:

1. Graduation (BA, BBA, BCOM. BSc, BPharm).
2. Knowledge of MS Office tools will be an added advantage.

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