We are a technology-driven product and services company that serves the needs of corporates and the entire STEM ecosystem globally. Our comprehensive AI & NLP driven solutions aim to help global stakeholders across a variety of industries and profiles to create an impact on society by supporting them to make their research, information, multimedia content etc. publication-ready. Our dynamic service and technology suite supports international publishers a gate-way to enter & flourish in Chinas STEM ecosystem. We operate globally through 10 international offices across key knowledge hubs.
Key Responsibilities:
1. Liaise with the operations team of all three business units, namely Enago, Ulatus, and Voxtab
2. Work in collaboration with the project management team for efficient project management
3. Work in collaboration with the marketing team for implementation of strategies
4. Efficiently handle the customer service operations for international clients spread across 89 countries
5. Shoulder responsibility for effective email communication with international clients and home team
6. Communicate and coordinate with a team of project managers, academic editors, translators and transcribers
7. Handle client inquires via emails, calls and chats to provide appropriate solution, thereby increasing business.
Unique benefits:
1. Dynamic work environment and the opportunity to work with individuals from varied academic and cultural backgrounds
2. Opportunity to work in a niche and fast progressing industry
3. Exposure to international markets spread across all major continents
4. Opportunity to contribute in important organizational strategic decisions
5. Opportunity to participate in various internal leadership development programs
Department: Client Servicing Ulatus
Location: Goregaon West, Mumbai
Shift timings: (3pm 12am) (9 hours shift) (5 days working)
To know more visit: www.crimsoni.com
1. Ability to prioritize tasks according to urgency and impact
2. Graduates from any field/ MBA freshers
3. Has minimum of 2 years of experience in customer service role
4. Knowledge of MS Office
5. Coordination and effective decision-making skills
6. Good verbal and written communication skills
Annual CTC: ₹ 2,00,000 - 2,50,000 /year
We are English-language service providers catering to the STM industry. We offer English editing, translation, and transcription services to researchers, corporations, and pharmaceutical companies worldwide. Our goal is to assist aspiring researchers in fulfilling their dreams of successfully publishing in top-notch scientific journals. Our main clientele lies in Japan, the hub of cutting-edge research and a quality-driven culture. As part of a constant learning process, we have consciously imbibed the Japanese culture of working diligently to achieve perfection.
