The Gourmaison Foods Private Limited brand is in the food industry with a focus on producing very high-quality handcrafted cheese and crackers in small batches. The work will be customer service focused, but the nature of the company will provide exposure to various functions of running a small business. In fact, we encourage and appreciate the curiosity and enthusiasm to pitch in wherever you see fit. We are looking for a confident person who can effectively communicate with customers, collaborators, and other partners.
Key responsibilities:
1. Speaking with customers to answer queries, provide recommendations, and take down orders when required
2. Managing incoming inquiries and orders via WhatsApp, phone, website, and other platforms
3. Updating clients regarding their order status
4. Ensuring communication with the operations department for order fulfillment
5. Responding to all inquiries received via social media
6. Troubleshooting and resolving queries in a timely and effective manner
Skills and other responsibilities:
1. Represent the brand at exhibitions
2. Work on social media scheduling and coordination
3. Written and oral English proficiency is required and important
4. Experience with using MS Office (Excel and Word) and Google Docs
5. Soft skills should include: confidence, social, and highly organized
We are a boutique F&B start-up with two brands under our umbrella.
Gourmaison is a brand that focuses on premium cheese and crackers, which we sell through our website www.gourmaison.in, and via platforms such as Swiggy.
TAATSU - Japanese baked tarts have brought the international concept of baked tarts to Mumbai. Currently, we sell via online platforms such as Thrive and Swiggy.
