1. Client communication:
a. Respond to client inquiries promptly via phone, email, or messaging platforms.
b. Send clients pictures of the available products as per their requests.
c. Provide product recommendations and clarify client needs regarding specific events or shoots.
2. Order management:
a. Print out orders, maintain and update them in the order books.
b. Ensure all details of the order (quantity, product type, client requirements) are accurately recorded.
3. Logistics coordination:
a. Communicate with porters and delivery personnel to arrange timely deliveries and pickups.
b. Track deliveries and resolve any issues related to delays or product mismanagement.
4. Invoice management:
a. Send final invoices to clients after confirming order fulfillment.
b. Coordinate with clients regarding any pending payments and address invoice-related inquiries.
5. Post-event follow-up: Assist with ensuring the return of products and managing any damages or losses.
1. Communication skills: Excellent verbal and written communication in English and Hindi, with the ability to handle professional client conversations.
2. Organization: Strong organizational skills to manage multiple clients and track orders efficiently.
3. Tech-savvy: Basic proficiency in using email, WhatsApp, and inventory/order management software.
4. Customer-centric: A focus on providing quality service and resolving client concerns proactively.
5. Attention to detail: Accuracy in maintaining records and handling invoicing.
6. Experience: Prior experience in client services, event coordination, or administrative roles is preferred but not mandatory.
7. Adaptability: Willing to work in a fast-paced environment, with flexibility in managing last-minute requests.
Salary
Duration:
Salary during probation:
After probation:
Annual CTC: ₹ 2,00,000 - 2,50,000 /year
Perks
Informal dress code
Number of openings
1
About The Bombay Glassware Museum
The Bombay Glassware Museum, Established in 1960 is located in Mumbai. The Bombay Glassware Museum is a premier rental service specializing in high-end crockery, cutlery, and glassware for events, photo shoots, parties, and weddings. With over six decades of experience, we cater to a wide range of clients, including production houses, event planners, caterers, chefs, hotels, restaurants, and individual households. Our extensive inventory includes luxury service items, food warmers, and elegant thali sets crafted from silver, gold, and Kansa, perfect for adding sophistication to any occasion. Trusted by renowned names like Lodha, Taj, and Masque, we strive to enhance every event with the finest tableware and exceptional customer service. At The Bombay Glassware Museum, our mission is to elevate every dining experience, offering both timeless elegance and modern style, and ensuring memorable moments for all our clients.
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