Control Tower Executive Fresher Job

Key Responsibilities:

1. Customer Interaction: Respond to customer inquiries and provide assistance via phone, email, or chat.
2. Issue Resolution: Address and resolve customer issues with a focus on customer satisfaction.
3. 24x7 Availability: Work in a 24x7 shift environment to ensure continuous customer support coverage.
4. Communication Skills: Demonstrate excellent verbal and written communication skills in English to effectively communicate with customers.
5. Documentation: Maintain accurate and detailed records of customer interactions, including issues raised and resolutions provided.
6. Product Knowledge: Develop a good understanding of the products and services to assist customers effectively.
7. Collaboration: Collaborate with team members and other departments to resolve customer issues promptly.

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