Customer Support Executive Fresher Job

Actively hiring
Customer Support Executive

Bangalore

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,00,000 - 3,50,000 ₹ 2,00,000 - 3,50,000 /year
Experience
0 year(s)
0 year(s) experience
Apply By
4 Apr' 25
Posted 7 days ago
Fresher Job

About the job

Key Responsibilities:

1. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
2. Respond to customer queries in a timely and accurate way, via email or chat. Identify customer needs and help customers use specific features
3. Update our internal databases with information about technical issues and useful discussions with customers
4. Share feature requests and effective workarounds with team members. Follow up with customers to ensure their technical issues are resolved. Gather customer feedback and share it with our Product.
5. Assist in training junior Customer Support Representatives

Skill(s) required

Effective Communication English Proficiency (Spoken) English Proficiency (Written) MS-Office

Who can apply

1. Candidates who are from Bangalore

Other requirements

1. Typing speed of 30 to 40 wpm

2. Minimum 1-3 years of relevant experience of Customer Support

3. Should have excellent command on English

4. Strong interpersonal, problem-solving skills and verbal and written communication skills

5. Basic computer knowledge and technical skills

Salary

Annual CTC: ₹ 2,00,000 - 3,50,000 /year

Annual CTC breakup:

1. Fixed pay: ₹ 1,80,000 - 3,00,000 /year

2. Variable pay: ₹ 20,000 - 50,000 /year

Perks

Informal dress code 5 days a week

Number of openings

10

About Mediacle Limited

Mediacle is a one-stop shop for all your digital media and marketing needs. Founded with a vision to provide effective but affordable digital media and marketing services, our company provides a wide range of solutions to address the ever-changing digital needs of businesses. From branding to web development to building smartphone applications to digital marketing, we have got it all. Our team is made up of experienced and passionate individuals who strive to deliver optimal results for our clients. With our big agency skills and small agency flexibility, we've built a reputation for providing excellent, customized solutions at low prices. We have clients ranging from small start-up companies requiring basic web presence to large organizations requiring complex software and web applications. We pride ourselves on our customer focus, speedy delivery, and quality execution, and moreover, we give special attention to our client relationships.
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Hiring since August 2021
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