A leading global provider in insurance and assistance solutions, our company specializes in health, travel, automotive, and home assistance services. With a strong focus on innovation and customer-centric solutions, we offer support across more than 75 countries, helping individuals, businesses, and partners navigate life's unexpected moments. Our services are powered by advanced technology and a commitment to reliability, making them a trusted partner for millions worldwide in times of need.
We are looking for a dedicated and detail-oriented customer care executive to join our team in Gurgaon. The ideal candidate will handle inbound calls, chats, and emails, providing exceptional customer service to clients. This role requires flexibility for rotational shifts, excellent communication skills, and the ability to manage inquiries with professionalism and efficiency.
Key Responsibilities:
1. Handle inbound customer inquiries via calls, chat, and email.
2. Provide timely, accurate information and support for customer requests.
3. Identify and resolve customer issues, ensuring high satisfaction.
4. Document and update records of customer interactions.
5. Collaborate with other departments to ensure seamless customer support.
EvolveMinds is a Global HR Consulting firm with a laser-sharp focus on quality and timelines. We help our clients evolve & transform by providing exemplary and unmatched hire-to-retire services. At EvolveMinds, we are passionate about creating success for our clients and fostering growth and innovation.
Empowering Global Clients: We're proud to serve clients worldwide, ensuring a seamless experience and cultural alignment in every placement or service.
AI-Driven Precision: What sets us apart is our integration and expertise of advanced AI technology that powers intelligent, data-driven insights across each stage of our services. This innovation enables us to respond swiftly, strategically, and with unmatched precision qualities that make us a preferred choice over competitors.
