As a 'Customer Care Executive', you'll play a pivotal role in ensuring our customer's satisfaction and success. Your primary focus will be guiding customers through their journey with our product or service, from initial onboarding to ongoing support. You'll act as a liaison, advocate, and advisor, proactively addressing customer needs and concerns to foster loyalty and drive long-term satisfaction.
Key Responsibilities:
1. Proactively engage with customers to understand their needs and goals.
2. Act as the primary point of contact for new customers, providing guidance and support.
3. Respond to customer feedback promptly and proactively.
4. Monitor customer usage and satisfaction metrics.
5. Collaborate with internal teams to resolve customer issues.
6. Work with sales and marketing teams to boost customer referrals and develop case studies.
7. Provide timely solutions to enhance the customer experience.
8. Connect with leads in real time through calls and direct chats.
9. Respond to customer inquiries and resolve their issues promptly.
10. Adhering to established sales processes and standard operating procedures.
11. Building high-quality relationships with customers and team members.
12. Working collaboratively with the team to reach common goals.
13. Providing accurate recommendations and information to customers and prospects.
14. Achieving set targets and contributing to the success of the team.
15. Coordinating with cross-functional teams to ensure a seamless customer experience.
Doveriye is a personal care brand that makes self-care products that are highly safe for everyone. People struggling with skin conditions like fungal acne, eczema, psoriasis, acid burns, vitiligo, or any such skin conditions whose needs and wants the current market fails to meet pose as our target audience as well. Our objective is to educate and foster personal care for everyone, as we strongly believe every person is entitled to use skin care.
We firmly believe all our teammates are equal, promoting a healthy and non-hierarchical work culture where everyone showcases accountability and integrity. "Never stop learning" is what we abide by, thus investing in learning hours to expand our knowledge on both work and personal aspects.
