As a 'Customer Care Executive' at Turito, you will play a crucial role in ensuring our clients receive top-notch service and support. Your primary responsibility will be to communicate effectively with clients, understand their needs, and build strong relationships to provide exceptional assistance.
Mandatory - Night shift and WFO
Key Responsibilities:
1. Interact with clients via phone, email, and chat to address inquiries, resolve issues, and provide information about our services.
2. Build and maintain positive relationships with clients to ensure high satisfaction levels and repeat business.
3. Identify and escalate priority issues to the appropriate team members for timely resolution.
4. Provide accurate and timely updates to clients regarding their queries or concerns.
5. Collaborate with the sales and marketing teams to promote new products or services to clients.
6. Use feedback from clients to continuously improve our customer care processes and enhance the overall client experience.
7. Maintain detailed records of client interactions and feedback to track performance and identify areas for improvement.
If you are a proactive problem-solver with excellent communication skills and a passion for client satisfaction, we want you to join our team at Turito. Come be a part of a dynamic and innovative company that values its customers and its employees. Apply now to start your exciting career as a 'Customer Care Executive'!
Turito is a revolutionary e-learning platform designed to provide quality education both online and on-campus, with highly experienced faculty (10-25 years). Turito offers two-year integrated classroom coaching for IIT-JEE and NEET aspirants at its Hyderabad campus, as well as online coaching for a wide range of competitive exams. These include IIT-JEE, NEET, SAT, ACT, PSAT, Subjective SAT, AP exams, Olympiads, and foundation courses for students from Class 4 to 12 (CBSE, ICSE, and State syllabus).
Additionally, Turito provides comprehensive support in the college application process, helping students gain admission into top Ivy League schools. The platform is committed to delivering high-quality education in subjects such as English, mathematics, reading comprehension, and writing skills, with a proven track record of success in competitive exams.
