As a 'Customer Care Executive' at Turito, you will play a crucial role in ensuring our clients receive top-notch service and support. Your primary responsibility will be to communicate effectively with clients, understand their needs, and build strong relationships to provide exceptional assistance.
Mandatory - Night shift and WFO
Key Responsibilities:
1. Interact with clients via phone, email, and chat to address inquiries, resolve issues, and provide information about our services.
2. Build and maintain positive relationships with clients to ensure high satisfaction levels and repeat business.
3. Identify and escalate priority issues to the appropriate team members for timely resolution.
4. Provide accurate and timely updates to clients regarding their queries or concerns.
5. Collaborate with the sales and marketing teams to promote new products or services to clients.
6. Use feedback from clients to continuously improve our customer care processes and enhance the overall client experience.
7. Maintain detailed records of client interactions and feedback to track performance and identify areas for improvement.
If you are a proactive problem-solver with excellent communication skills and a passion for client satisfaction, we want you to join our team at Turito. Come be a part of a dynamic and innovative company that values its customers and its employees. Apply now to start your exciting career as a 'Customer Care Executive'!
Turito is a revolutionary e-learning platform launched to make quality online education easily available to every student. Turito offers online coaching for all kinds of competitive exams, such as SAT, ACT, PSAT, subjective SAT & APs for 5th to 12th-grade students along with complete guidance in the college application process for admissions into top ivy league colleges. Bearing a highly experienced faculty (between 10-25 years) with a proven track record in teaching English, mathematics, reading comprehension, and writing skills, Turito is driven to provide the best of online education to students across the globe. We also offer online coaching for engineering and medical entrance exams like IIT JEE, NEET, and foundation courses for 4th to 12th students (CBSE, ICSE & state syllabus).
