Customer Care Executive Fresher Job

Key responsibilities:

1. Handle inbound and outbound customer calls professionally and resolve queries efficiently
2. Respond to customer inquiries via email, chat, and CRM systems
3. Provide order updates, assist with returns/exchanges, and resolve complaints
4. Maintain accurate customer records and update CRM software
5. Coordinate with internal teams (logistics, operations, etc.) to ensure smooth resolutions
6. Ensure excellent customer experience and maintain brand reputation

Requirements:

1. Minimum 1 year of experience in customer service (preferably in e-commerce)
2. Excellent verbal and written communication skills
3. Proficiency in using CRM software and Microsoft Office
4. Ability to handle high call volumes while maintaining professionalism
5. Strong problem-solving skills and a customer-first attitude

Perks & Benefits:

1. Hybrid work model (Saturday WFH)
2. Supportive team environment
3. Growth opportunities within the brand

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