Customer Care Executive - Voice Process Fresher Job

Company Overview

Hemocean Outsourcing is a leading company in training and placement services, offering top-tier positions and packages. Operating year-round to bridge the gap between graduates and companies in the Staffing & Recruiting industry.

Job Overview

Handle customer queries and provide support through phone calls in a fast-paced environment at Hemocean Outsourcing in Jabalpur, Madhya Pradesh. Competitive salary with 2-10 employees. Full-time position with opportunities for growth and development.

Qualifications and Skills

Excellent communication skills
Empathy
Problem-solving
Patience
Active listening
Conflict resolution
Time management
Adaptability

Roles and Responsibilities

Answer incoming customer calls professionally and provide accurate information
Resolve customer complaints and issues in a timely and efficient manner
Maintain a high level of customer service satisfaction through active listening and empathy
Handle customer inquiries and troubleshoot problems with patience and tact
Update customer information in the database and escalate complex issues to the appropriate teams

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.