At ScrapUncle, we are reshaping waste management with our convenient platform that empowers users to schedule doorstep pickups for recyclables such as paper, metals, plastics, and e-waste. Having been featured on Shark Tank India Season 2, we've successfully completed over 100,000 pickups in Delhi NCR and processed more than 10 million kgs of recyclables. We're also proud recipients of the prestigious Urban Works Challenge by Columbia University.
We are seeking an enthusiastic Customer Care Professional to be a vital part of our operations team. This role involves ensuring smooth daily scrap pickup operations, delivering outstanding customer service, and continuously improving our support processes.
Key Responsibilities:
1. Pickup confirmation: Conduct outbound calls to confirm customer availability, answer queries, and ensure smooth scheduling.
2. Customer support: Provide exceptional customer care via phone and WhatsApp, addressing concerns and resolving issues promptly and professionally.
3. Pickup coordination: Efficiently allocate pickups to drivers, optimizing routes to ensure timely and effective collections.
4. Issue resolution: Serve as the main point of contact between customers and the pickup team, effectively managing complaints and resolving issues to ensure a positive customer experience.
Why join us?
1. Impactful work: Be part of a mission-driven company that is making a tangible difference in waste management and environmental sustainability.
2. Career growth: Unlock opportunities for personal and professional development in a vibrant startup environment.
3. Collaborative culture: Join a supportive and innovative team where your contributions are recognized and valued.
Who should apply?
1. Experience: 0-2 years in customer care or operations, preferably in a startup or fast-paced environment.
2. Skills: Strong organizational and multitasking abilities, with a knack for problem-solving.
3. Communication: Excellent verbal and written communication skills.
Technical Proficiency: Proficient in Microsoft Word, Excel, and PowerPoint.
4. Comfortable with Calls: Confident in managing both inbound and outbound calls.
Location: Okhla Phase-3, Delhi
Salary: 18 - 20k per month
Working Hours: 10 AM - 7 PM, 6 days a week with Tuesday as the weekly off
Experience: 0-2 years
ScrapUncle (formerly Swapeco) is an App/Website where users can schedule a doorstep pickup for their junk items like paper, metals, plastics, electronic waste, etc., and get paid for the same. We were featured and funded on Shark Tank India Season 2. We have completed 50,000 pickups in Delhi NCR and sent around 2.5 million kgs of junk and recyclables to recycling units. We are also the winners of the Urban Works Challenge hosted by Columbia University.
