Customer Experience Associate Fresher Job

Key responsibilities:

1. Serve as the primary point of contact for clients throughout their travel experience. Proactively communicate with clients to ensure their needs and expectations are met
2. Address and resolve any issues or concerns that may arise during the trip promptly and efficiently
3. Demonstrate an in-depth understanding of travel destinations, local attractions, and cultural nuances
4. Collaborate with emergency services and local contacts to ensure the safety and well-being of clients
5. Monitor client feedback and satisfaction levels during the trip. Proactively seek opportunities to enhance the client experience and exceed expectations
6. Assist with any logistical challenges, including transportation, accommodation, and activity reservations. Coordinate with internal teams to ensure seamless execution of travel plans

Qualifications:

1. Excellent communication and interpersonal skill
2. Strong problem-solving abilities and the ability to remain calm under pressure
3. Ability to comprehend and act swiftly in situations
4. Open to working on rotational shifts (including night shifts)

4