Customer Experience Associate Fresher Job

Customer Experience Associate

Chennai

Start date
Starts Immediately
CTC (ANNUAL)
₹ 3,00,000 - 3,20,000 ₹ 3,00,000 - 3,20,000 /year
Experience
0-2 years
0-2 years experience
Apply By
21 Jun' 24
Posted 3 weeks ago
Fresher Job

About the job

Key responsibilities:

1. Serve as the primary point of contact for clients throughout their travel experience. Proactively communicate with clients to ensure their needs and expectations are met
2. Address and resolve any issues or concerns that may arise during the trip promptly and efficiently
3. Demonstrate an in-depth understanding of travel destinations, local attractions, and cultural nuances
4. Collaborate with emergency services and local contacts to ensure the safety and well-being of clients
5. Monitor client feedback and satisfaction levels during the trip. Proactively seek opportunities to enhance the client experience and exceed expectations
6. Assist with any logistical challenges, including transportation, accommodation, and activity reservations. Coordinate with internal teams to ensure seamless execution of travel plans

Qualifications:

1. Excellent communication and interpersonal skill
2. Strong problem-solving abilities and the ability to remain calm under pressure
3. Ability to comprehend and act swiftly in situations
4. Open to working on rotational shifts (including night shifts)

Skill(s) required

Effective Communication English Proficiency (Spoken) English Proficiency (Written)
Earn certifications in these skills
Salary

Annual CTC: ₹ 3,00,000 - 3,20,000 /year

Perks

Informal dress code Free snacks & beverages Health Insurance Life Insurance

Number of openings

4

About PickYourTrail

Pickyourtrail is the Indian millennial's most loved leisure travel brand. Our mission is to make a positive impact on people by delivering meaningful & memorable experiences through travel.

We take pride in having built India's most loved Do-It-Yourself vacation builder platform. Over 100,000 travellers from 14 countries have picked their trail with us and have rated us exceptional across TrustPilot, Facebook and Google. In fact, Google in its travel survey had cited Pickyourtrail's model of combination of expert-led advice and tech platform as the desired solution for the vacation industry. With an NPS score of 60+, We continue to focus on delivering exceptional value and experiences for the new age travellers breaking away from the traditional packaged tours model.
Activity on Internshala
Hiring since November 2023
2 opportunities posted
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