1. Handling inbound support tickets and solving the queries to the user's satisfaction.
2. Handling inbound support chats and solving queries to the user's satisfaction.
3. Reporting bugs/issues flagged by the users to the product team.
4. Following defined SLAs for customer support.
KPIs:
1. Average first response time on support tickets.
2. Average resolution time.
3. Rating provided by the users.
4. High customer satisfaction score
5. High NPS score.
Why GoComet?
GoComet is a dynamic SaaS start-up that provides AI-powered transportation visibility solutions to revolutionize the trillion-dollar logistics sector. At GoComet, we are revolutionizing the logistics sector one day at a time, and every team member is committed to making it a reality.
We're seeking individuals who embody our core values, character, and attitude. While we recognize that skills can be developed with the right mindset and learnability, we prioritize those who share our philosophy. Our recruitment processes reflect this belief.
Look no further if you're looking for a diverse, talented, and vibrant workplace that recognizes and rewards hard work. We're ambitious, fast-paced, and unafraid to experiment, fail, learn, and ultimately succeed. This is us! Join our team if you share our culture and values.
We're an equal opportunity employer. We welcome qualified applicants from all races, colors, religions, sexes, nationalities, sexual orientations, gender identities, and abilities.
GoComet is the world's best freight quote comparison platform used by enterprises to make freight procurement efficient and fast. As a technology company, we are revolutionizing the $40 billion international logistics space by eliminating inconsistencies in the procurement process at various stages of procurement like RFQs, quote comparisons, human-dependent negotiations, and insufficient disclosure of terms. Our enterprise SaaS product that is currently used by large manufacturing conglomerates combines the power of data science with progressive machine intelligence to drive sharp reverse auctions bringing out the best possible end-to-end rates for shipments.
