As a customer experience executive, you will be responsible for ensuring a seamless and delightful experience for our customers. Your role will involve negotiation, problem-solving, and effective communication skills to address customer inquiries and concerns.
Key Responsibilities:
1. Handle customer queries and complaints with professionalism and empathy, ensuring timely resolution.
2. Negotiate and find solutions that align with company policies and customer satisfaction.
3. Collaborate with cross-functional teams to address complex customer issues and improve overall experience.
4. Proactively identify areas of improvement and implement strategies to enhance customer satisfaction.
5. Conduct customer feedback surveys and analyze data to drive improvements in service delivery.
6. Create and maintain documentation of customer interactions and resolutions for reference and analysis.
7. Stay updated on industry trends and best practices to continuously improve customer experience processes.
Founded in 2015, NestAway is India's fastest-growing managed home rental company attempting to provide better rental solutions via design and technology. We are backed by Tiger Global, IDG Ventures, Flipkart, and InMobi. We've created a young ecosystem where we turn unbranded, unfurnished houses into fully-furnished and maintained apartments and provide them with ordinary PG rentals to India's youth. No brokerage, no maintenance hassles, online rent payment, and easy relocation to any of our homes across India in one package is how we strike a chord with our tenants. And for owners, we promise verified tenants, easy home management through our app, and higher rental income.
