Customer Experience Specialist Fresher Job

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Actively hiring
Customer Experience Specialist

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,80,000 - 3,00,000 ₹ 2,80,000 - 3,00,000 /year
Experience
0-1 years
0-1 years experience
Apply By
18 Oct' 24
Posted 3 weeks ago
Fresher Job
51 applicants

About the job

At HelloWorld, we create opportunities by offering convenient living solutions. Our co-living options cater to working professionals and students, fostering new friendships in a vibrant living environment. We embrace individuals from diverse backgrounds who are eager to contribute to a future where every city feels like home to migrants. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward together.

Key Responsibilities:

1. Effectively manage large amounts of incoming calls & emails
2. Generate sales leads
3. Identify and assess customers' needs to achieve satisfaction
4. Build sustainable relationships of trust through open and interactive communication
5. Provide accurate, valid, and complete information by using the right methods/tools
6. Meet personal/team sales targets and call-handling quotas
7. Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
8. Keep records of customer interactions, process customer accounts, and file documents
9. Follow communication procedures, guidelines, and policies
10. Take the extra mile to engage customers

Pre -Requisites

1. 0 - 1 year of experience in customer support
2. The candidate must be willing to work in rotational week offs.

Must-have experiences

1. Excellent communication and presentation skills
2. Ability to multitask, prioritize, and manage time effectively
3. Excellent English & Hindi communication skills

Skill(s) required

Effective Communication
Earn certifications in these skills

Other requirements

Someone who has completed graduation or post-graduation.

Salary
Duration: 6 months
Salary during probation: ₹18,000 - 20,000 /month (only for freshers)
After probation:

Annual CTC: ₹ 2,80,000 - 3,00,000 /year

Perks

Informal dress code Health Insurance Life Insurance

Number of openings

1

About NestAway Technologies Private Limited

Founded in 2015, NestAway is India's fastest-growing managed home rental company attempting to provide better rental solutions via design and technology. We are backed by Tiger Global, IDG Ventures, Flipkart, and InMobi. We've created a young ecosystem where we turn unbranded, unfurnished houses into fully-furnished and maintained apartments and provide them with ordinary PG rentals to India's youth. No brokerage, no maintenance hassles, online rent payment, and easy relocation to any of our homes across India in one package is how we strike a chord with our tenants. And for owners, we promise verified tenants, easy home management through our app, and higher rental income.
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