Customer Experience Specialist Fresher Job

At HelloWorld, we create opportunities by offering convenient living solutions. Our co-living options cater to working professionals and students, fostering new friendships in a vibrant living environment. We embrace individuals from diverse backgrounds who are eager to contribute to a future where every city feels like home to migrants. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward together.

Key Responsibilities:

1. Effectively manage large amounts of incoming calls & emails
2. Generate sales leads
3. Identify and assess customers' needs to achieve satisfaction
4. Build sustainable relationships of trust through open and interactive communication
5. Provide accurate, valid, and complete information by using the right methods/tools
6. Meet personal/team sales targets and call-handling quotas
7. Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
8. Keep records of customer interactions, process customer accounts, and file documents
9. Follow communication procedures, guidelines, and policies
10. Take the extra mile to engage customers

Pre -Requisites

1. 0 - 1 year of experience in customer support
2. The candidate must be willing to work in rotational week offs.

Must-have experiences

1. Excellent communication and presentation skills
2. Ability to multitask, prioritize, and manage time effectively
3. Excellent English & Hindi communication skills

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