Customer Feedback Associate Fresher Job

Key responsibilities:

A. Work on customer outreach:
1. Make outbound calls to customers who have made recent purchases on Amazon.
2. Introduce yourself professionally, explain the purpose of the call, and ensure a positive and engaging interaction.
B. Encourage reviews:
1. Politely request customers to share their experience and leave a product review on Amazon.
2. Explain the benefits of leaving a review and how it helps both the customer and the company.
C. Incentivize actions:
1. Offer a cash voucher as a reward for leaving a review and following the company's Instagram page.
2. Provide clear instructions on how to follow the Instagram account and claim the voucher.
D. Ensure customer understanding:
1. Ensure that customers fully understand the process for leaving a review and redeeming their incentive.
2. Address any questions or concerns customers may have regarding the process.
E. Verify information:
1. Confirm the customer's correct Amazon order details to verify the purchase.
2. Record and update accurate customer information and responses in the system.
3. Maintain positive customer relations:
4. Be courteous and professional in all interactions to create a positive experience for the customer.
5. Encourage customers to engage with the company on social media, fostering long-term customer loyalty.
F. Track performance:
1. Monitor and track the number of successful reviews and Instagram follows generated through each call.
2. Meet or exceed call and conversion targets set by the company.
G. Work on follow-up and reporting:
1. Follow up with customers as needed to ensure they have received the incentive after completing the requested actions.
2. Report any issues, concerns, or feedback from customers to management for resolution.
H. Work on continuous improvement:
1. Stay up to date with any changes to company promotions, products, or guidelines to ensure accurate and relevant communication with customers.

1